All orders will be shipped same day to 1 business day after payment has been received.

All of our items are Buy It Now and include delivery. If you are purchasing multiple items please contact us before you make payment so that we can apply postage discounts

Please check the shipping method for each item. We use a mixture of Australia Post and courier service and some delivery exclusions apply such as PO Box locations, depending on delivery method for that particular item.

Please note: All products purchased from FCP Solutions that are Buy It Now include free freight for 1 delivery attempt only. FCP Solutions is charged a re-delivery fee if no one is in attendance at the delivery address and for this reason all orders will be marked Authority To Leave and will be left behind at an unattended address. All orders of this nature will be marked as a successful delivery by the courier company, this will be the information used to verify delivery should there be a dispute. To avoid any delivery disputes we recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work, or other address. FCP Solutions will not be held responsible for the delivery once it has been logged as complete.

Any package that is returned to us because of wrong or un-deliverable address that is provided by the buyer, buyer is responsible for re-shipping fee.

Local pickup is available, all items on our eBay store are available to pick up at our store:

Please search for FCP Solutions in an internet search engine for our location.

If there is a problem with the goods, please contact us to discuss the matter further and see returns.

FCP Solutions only stock fully warranted goods that meet or exceed original equipment (OE) specs for their recommended application.If your vehicle is subject to an express manufacturer's warranty, we recommend that you carefully check the terms of that warranty to ensure that the installation of goods supplied by FCP Solutions does not affect the operation of the warranty. This is your responsibility – FCP Solutions does not make any representations about any express warranty on your vehicle.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.Generally speaking, those guarantees are as follows:

(a)that the goods are sold with clear title;

(b)that the goods are not subject to undisclosed securities;

(c)that the goods are fit for any disclosed purpose;

(d)that the goods match any sample or demonstration model.

For further information, buyers are encouraged to read the Consumer Guarantees guide published by the Australian Competition and Consumer Commission available online

Any goods purchased from FCP Solutions should be installed to manufacturer’s specifications, used and changed in accordance with the engine or equipment manufacturer’s recommendations.

Please see Returns tab if your goods develop a fault and or any other return query.

eBay have restricted sellers from publishing contact details otherwise we would gladly publish them here.  For FCP Solutions to be able to continue to sell on eBay we have had to comply with eBays new policies.  Please use the eBay system to contact us to initiate a return or open a return request.  Alternatively our details can be found using your favourite internet search engine. 

If there is a problem with the goods, please contact us to discuss the matter further.

Goods Developed a Fault (Warranty Claim): All goods supplied by FCP Solutions are covered by the respective manufacturer warranties. If the goods are found to be faulty within the manufacturer’s warranty period after delivery, you may reject them, please contact us as soon as possible if this is the case. After inspection of the returned goods you may claim a full refund or a replacement, this decision is entirely yours. All return freight costs will be at FCP Solutions expense given in the form of a refund. FCP Solutions reserves the right to reject claims of this nature if after investigation it is found the fault or condition is from misuse contrary to user instructions or packaging labels.

Manufacturers may require the inspection of the goods in question and / or details of its fitment where a warranty is made. Failure to give sufficient notification may result in the claim being rejected. Please refer to manufacturers web site for more specific warranty details or contact FCP Solutions for further guidance.

To the extent permitted by law, we will not accept any responsibility for damage arising from incorrect or unsuitable goods being fitted to any vehicle. It is the responsibility of the purchaser to satisfy themselves as to the suitability of any goods prior to purchase.

Goods Arrived Faulty or Unacceptable Condition: If any goods ordered arrive in faulty or unacceptable condition please contact us as soon as possible to discuss the issue. FCP Solutions offers a replacement or full refund, including freight costs, for all faulty goods or goods in unacceptable condition. FCP Solutions reserves the right to reject claims of this nature if after investigation it is found the fault or condition is from misuse contrary to user instructions or packaging labels.

Change of Mind Purchases: If you purchase the wrong goods or simply change your mind it must be returned in it’s original packaging and condition within 30 days of purchase and we will give you a refund less a 10% restocking and administration fee with a minimum charge of $10 (to cover our initial postage costs to send you the goods), which will be deducted from the purchase price. Unfortunately shipping costs are not refundable and the buyer will be responsible for the return shipping cost.

If Incorrect Goods Ordered or Does Not Fit: Every care has been taken to compile the accuracy of the advertised goods application and number cross reference, however, despite our best efforts there may be some errors. Please take care to ensure that you are ordering the correct goods for your application. If you are unsure of the correct goods or have any doubts whatsoever about its suitablity, please provide us with the VIN#, YEAR, MAKE, MODEL, FILTER NUMBERS etc. of the application you are ordering goods for and we will verify fitment for you.

The buyer holds all responsibility in ordering the correct goods, however should you order goods that are incorrect, we will happily receive the goods back in its original packaging and condition and send another out at the buyers cost. We also offer a refund should the buyer request it, the buyer will be responsible for all return postage costs. A 10% restocking and administration fee with a minimum charge of $10 (to cover our initial postage costs to send you the goods), will be deducted from the purchase price should the buyer request a refund.

Received Incorrect Goods: If buyer has received incorrect goods to that which was originally purchased, please advise us so we can amend and send the correct order ASAP. We will be responsible for the return shipping of the incorrect item and re-shipping the correct item at our cost. FCP Solutions will also offer a full refund should the buyer request it if this is the case.

Unhappy With Goods: If you are not happy with your purchase please contact us to discuss you grievance. We will do our best to resolve any issue.

Exclusions:

To the extent permitted by law, a refund, replacement, or repair may not be offered if you;

Substantially modify the goods;

The goods have been lost or damaged;

The goods have been attached to other property and cannot be removed without causing damage;

Too much time has passed;

Misuse the goods contrary to user instructions or packaging labels;

In the case of incorrect purchase or change of mind the item must be in it’s original condition.

eBay have restricted sellers from publishing contact details otherwise we would gladly publish them here.  For FCP Solutions to be able to continue to sell on eBay we have had to comply with eBays new policies.  Please use the eBay system to contact us to initiate a return or open a return request.  Alternatively our details can be found using your favourite internet search engine. 

 

By ordering any goods from FCP Solutions, you agree to be bound by these terms and conditions.

Every care has been taken to compile the accuracy of the advertised goods application and number cross reference, however, despite our best efforts there may be some errors.

Please take care to ensure that you are ordering the correct goods for your application. If you are unsure of the correct goods or have any doubts whatsoever about its suitable use, please provide us with the VIN#, YEAR, MAKE, MODEL, FILTER NUMBERS of the application you are ordering goods for and we will verify fitment for you.

To the extent permitted by law, we will not accept any responsibility for damage arising from incorrect or unsuitable goods being fitted to any vehicle. It is the responsibility of the purchaser to satisfy itself as to the suitability of any goods prior to purchase.

In all cases, return postage will be at the buyer's expense unless we have specifically agreed in writing otherwise. Please see Returns and Warranty for more information.

While FCP Solutions endeavours to be competitive with all goods offered for sale, as with all purchase transactions it is the buyers responsibility to fully research that they are receiving value for money.

NB: Photos are for illustration purposes only.

Regrettably we have had to remove our business contact details to comply with new eBay policies to continue to be able to list our products for sale on eBay.  This is due to recent changes that eBay have made with regards to publishing business contact details on eBay.  eBay believe too many sales were happening offsite,  eBay can then not protect the buy and seller in the event of a dispute. 

 

Customer service is the forefront of our business and should you wish to discuss anything about our products or require customer service please use the eBay messaging system.  Alternatively all of our contact details can be found by searching for FCP Solutions in any search engine, thank you again for shopping with FCP Solutions.

Trading Hours: Mon-Fri 8:30am-5.00pm